Current Annual Return

G.H. Supported Living Limited - Annual Return 2025/2026

G.H. Supported Living Limited

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: G.H. Supported Living Limited

Provider summary

The provider was registered on: 29/04/2019
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.

In house training is provided to all staff via 'BVS' Training utilising the 'Home Care Series'. This encompasses an extensive package of study, involving DVDS and handouts with end of session questions to establish understanding.

A training matrix is employed to ensure up to date training. This is monitored by the Manager and audited by The Responsible Individual. Training needs are also discussed during staff Supervision sessions.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Having completed our most recent Quality of Service program the staff questionnaires indicated an aggregate Score of 4.89 out of 5, 'a very positive response', this score was an improvement on the previous review. This is suggestive of a generally happy work force. Staff retention is good. There has been no staff turnover this year, this has been attributed to the flexibility of the management approach, as mentioned by a number of the staff who are caring for family members outside of work.

Regulated services delivered by this provider

Service name Service type Type of care
G.H. Supported Living Limited Domiciliary Support Service None

Service: G.H. Supported Living Limited

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 29/04/2019
Maximum number of places 0
Partnership Area West Glamorgan
Service Conditions
  • G.H. Supported Living Limited is registered to provide a domiciliary support service in West Glamorgan regional partnership area
  • The responsible individual for this service is Anthony Mervyn Davies
How many people in total did the service provide care and support to during the last financial year? 13

Service management

Responsible Individual(s) Anthony Davies
Manager(s) Dawn Davies

Service contact details

Service Telephone Number 01792465435
Service Contact Email Address tonydaviesghsupp@btopenworld.com

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

The R.I. has visited both projects on a 3 monthly basis. This generates a formal report in which the staff and Service User comments are recorded. Twice a year the R.I. canvasses the opinions of the Service Users, Staff and Stakeholders. The results are recorded on a 6 monthly Quality of Care Review Report. This system allows for issues highlighted to be addressed in a timely fashion and are recorded with a time scaled action plan. In conjunction with this the Manager undertakes meetings with the Service Users individually on a 3 monthly basis to discuss their Support Plans (more frequently if indicated). During these meetings Service Users identify goals for the next 3 months. At both Projects there are Service User meetings, prompted by th e Service Users to discuss any day to day issues that they feel are important.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £18.74
The maximum hourly rate payable during the last financial year? £18.75

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 12

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Senior Care Worker 2 0
Care Worker 8 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager Not relevant to this staff group All staff have completed
Senior Care Worker Not relevant to this staff group All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed Working towards all staff completing
Senior Care Worker All staff have completed Working towards all staff completing
Care Worker All staff have completed Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed Not relevant to this staff group
Senior Care Worker Working towards all staff completing Not relevant to this staff group
Care Worker Working towards all staff completing Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Senior Care Worker 2 0 0
Care Worker 8 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Senior Care Worker 2 0
Care Worker 6 2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Senior Care Worker 2 0
Care Worker 6 2
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Senior Care Worker The Senior Support workers cover 10 of the 14 available shifts per week between them covering nights and days. The shifts vary on a weekly basis from 9-9 am or pm and 9am to 5pm. The remainder are covered by the manager
Care Worker The Service provides 24 hour cover. Shift patterns are mainly 9-9 day and night. Shorter shifts are worked such as 9-2pm or 9-5pm according to service need. An oncall system is also operated.